FAQ

What is Virgin Hair?

100% Virgin hair is hair that has never been mixed or chemically processed. The hair is steam processed to achieve a specific pattern that is collected directly from a single donor and has its cuticles intact and aligned in the same direction. Even though we offer virgin hair it is almost impossible to get the same 2 bundles as each bundle will be unique to the donors head. Our extensions have natural variations in color and texture.

*Blonde hair is virgin hair that has been professionally bleached.

 

 

How many bundles should I purchase?

 

Depending on how full you would like your sew-in or wig to be. You can purchase 2,3,4+ bundles, also keep in mind our bundles are based on weight so the longer the hair the more bundles needed to achieve a full look. If you would like a fully enclosed protective style you will need a lace closure or lace frontal to complete the look.

 

 

 

Yes you can color the hair as our hair is unprocessed(except our blonde bodywave, which is bleached to save you the step of bleaching the hair to achieve the desired color). Once you color the hair it will no longer be unprocessed. We recommend going to a professional to achieve the perfect color for your extensions.

*All Hair sales are ABSOLUTELY final once colored by PH Hair Extensions.

 

 

 

Due to Sanitary/Health concerns and regulations, there are NO refunds on our Hair Extensions/ Closure/Frontal or Wig units.

 

 

 

SMALL - 21 - 21.5"

MEDIUM - 21.5 - 22.5"

LARGE - 23 - 23.5"

3 THINGS.
Tape measure
Pen
Paper

 

3 SIMPLE steps.
1. Measure your circumference and write in down.
2. Measure front of your hairline to the back of your hairline and write it down.
3. Measure ear to ear (where you would like the wig to sit) and write it down.

 

Please note that no two bundles are identical, especially with curly hair. So your hair will be similar to the photos, but not identical.
Once the hair has been washed and/or conditioned, the hair’s textures will appear.

 

 

How long will shipping take?

 

2-3 Business Days within the United States.

14-21 Business Days for International Orders.

 

 

 

To ensure expedited delivery all orders are processed for production daily. Unfortunately, once your payment is complete orders cannot to be modified, cancelled or refunded.

Please contact us prior to purchasing with any questions you need answered at sales@phhairextensions.com

 

 

 

Please keep in mind that no 2 people care for their hair the same way. There are so many factors to consider; products used, climate, how often hair is washed, heating tools, and of course how you individually care for our hair.

However, considering the best proper care is being done, we have seen our hair last a minimum of 1-3 years and longer.

PH Hair is NOT responsible for the care of your extensions/closures/frontal/wig units.

 

 

 

1-3 BUSINESS Days for all Hair Bundle/Closure/Frontal/Ready to Ship orders.

7-10 BUSINESS Days for all Made to Order Wigs.

Once the processing time has ended your order will be shipped.

 

 

 

We accept the following credit cards: Visa, Mastercard, Discover and American Express. Paypal. Sezzle.

Our website is secure so you can be safe entering your credit card information.

 

 

 

South East Asian Hair can be Indonesian, Burmese, Cambodian, Laos, Malaysian, or Vietnamese hair as they all are located in South East Asia.

 

 

Yes, you can make an exchange within ONE (1) DAY from delivery date by USPS. The PH Hair Extension Seal MUST NOT be Broken! The hair MUST be wrapped, uncombed, not worn, or altered in any way for an exchange! If the hair is altered we will return the hair back to you. 
There is a 15% RESTOCKING Fee that will be charged.

All personal information and payments accepted on the site are protected by SSL with an encryption key length of 128 bits (the highest level commercially available).